Shipping policy
SHIP METHODS
We have the following shipping options available in Canada and the USA
Canada:
Express
1 to 2 business days – orders 0kg-2kg $21.90
Standard
3 to 9 business days – orders 0kg-2kg $14.90
*FREE Shipping on orders $100.00 and up
United States:
Express
2 to 3 business days – orders 0kg-1.5kg $34.90
Standard
4 to 8 business days – orders 0kg-0.5kg $7.90
Please expect a processing time of 2-3 business days for orders placed with standard shipping.
FREE LOCAL DELIVERY IN WINNIPEG, MANITOBA (subject to eligibility criteria)
We offer free local delivery in Winnipeg, Manitoba, Canada if you are within a 10 kilometer radius from our shipping location (postal code R3Y).
We also offer free local deliveries for those who participate in the following Run / Walk/ Training clubs in Winnipeg, Manitoba, Canada:
|
Winnipeg Run Club |
St. Vital Rubbers |
Royal Sports Run Club |
|
Rally |
BridgeForks Run Club |
Big Sky Run Co. |
|
Sage Creek Run Club |
City Park Runners |
Quads of Fury |
|
Dash N’ Dine Run Club |
Wolseley Run Club |
Sun Rise Chasers |
|
Churchill Run Club |
Transcona Trail Trekkers |
|
SHIPMENT TRACKING
Customers can track their order via a link they receive to their order status page in their order confirmation email or SMS.
Customers receive order confirmations and shipping updates via email (if they provide an email) or SMS (if they provide a phone number at checkout).
Direct carrier tracking: customers can track packages directly on the shipping carrier's website using the tracking number.
Please note that you may receive more than one Shipment Notification E-mail if item(s) from your order are shipping separately.
LOST OR STOLEN PACKAGES
We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.
Please note, RIFFKOR is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly. At this time, we're not currently set up for reshipment orders or exchanges and require that a new order is placed with the returned funds.
RIFFKOR orders begin processing as soon as submitted and typically cannot be stopped or changed. However, once your order has shipped, if you need to edit or correct any address information, we recommend reaching out directly to the shipping carrier. Please note that modifying addresses or shipping methods can significantly impact the delivery processing time(s) and may incur fees, which are paid by the customer directly to the carrier.
NOTE TO OUR INTERNATIONAL FRIENDS
RIFFKOR currently only ships within Canada and the United States. Our goal is to ship WORLDWIDE. Please stay tuned as we will be shipping internationally soon!